《全国高职高专专业英语规划教材·酒店英语》是2010年清华大学出版社出版的图书。
基本介绍
- 书名：全国高职高专专业英语规划教材·酒店英语
- 页数：: 331页
- 装帧：平装
- 开本：16
图书信息
出版社: 清华大学出版社; 第1版 (2010年4月1日)
平装: 331页
正文语种: 简体中文, 英语
开本: 16
ISBN: 7302219990, 9787302219996
条形码: 9787302219996
尺寸: 25.6 x 18.2 x 1 cm
重量: 499 g
内容简介
《酒店英语》基于酒店的各种工作情境进行构思、设计和编写，尤其是从提高酒店从业人员的英语交际能力出发，同时兼顾酒店理论知识的提升。全书共分为6章，chapter I为酒店概述，Chapter II～Chapter VI，各章依据工作情景设定相应的几个学习模组，每一模组就是一课，每一课涵盖九大特色栏目。
《酒店英语》为酒店从业人员量身定做、突出酒店工作对职业英语技能的要求，将职业训练贯穿于英语学习中，使他们能够全面提升酒店工作能力。《酒店英语》在内容上涉猎广泛、专业性和实用性强。
《酒店英语》可作为高等职业院校、高等专科院校、成人高等院校、本科院校高职教育酒店管理专业、旅游管理专业学生的学习用书，也可作为酒店、餐馆业员工的培训用书。
目录
Chapter Ⅰ An Overview of Hospitality Industry
Preamble
Lead-in Activity
Practical Practice
Activities
Chapter Ⅱ Front Office and Its Sections
Lesson One An Introduction to the Front Office
Preamble
Lead-in Activity
Practical Practice
Activities
Etiquette Tips for Daily Life
Lesson Two Room Reservations
Preamble
Lead-in Activity
Practical Practice
Situational Conversations
Useful Expressions
Activities
Etiquette Tips for Daily Life
Lesson Three Bell Service
Preamble
Lead-in Activity
Practical Practice
Situational Conversations
Useful Expressions
Activities
Etiquette Tips for Daily Life
LessonFour Concierge Service
Preamble
Lead-in Activity
Practical Practice
Situational Conversations
Useful Expressions
Activities
Etiquette Tips for Daily Life
Lesson Five Check in
Preamble
Lead-in Activity
Practical Practice
Situational Conversations
Useful Expressions
Activities
Etiquette Tips for Daily Life
Lesson Six Telephone Service
Preamble
Lead-in Activity
Practical Practice
Situational Conversations
Useful Expressions
Activities
Etiquette Tips for Daily Life
Lesson Seven Business Center
Preamble
Lead-in Activity
Practical Practice
Situational Conversations
Useful Expressions
Activities
Etiquette Tips for Daily Life
Lesson Eight Cashier's Service
Preamble
Lead-in Activity
Practical Practice
Situational Conversation
Activities
Etiquette Tips for Daily Life
Chapter Ⅲ The Housekeeping Department and Its Sections
Lesson One An Introduction to the Housekeeping Department
Preamble
Lead-in Activity
Practical Practice
Activities
Etiquette Tips for Daily Life
Lesson Two Regular Services
Preamble
Lead-in Activity
Practical Practice
Situational Conversations
Useful Expressions
Activities
Etiquette Tips for Daily Life
Lesson Three Laundry Service
Preamble
Lead-in Activity
Practical Practice
Situational Conversations
Useful Expressions
Activities
Etiquette Tips for Daily Life
Lesson Four Personalized Housekeeping Service
Preamble
Lead-in Activity
Practical Practice
Situational Conversations
Useful Expressions
Activities
Etiquette Tips for Daily Life
Lesson Five Dealing with Emergencies
Preamble
Lead-in Activity
Practical Practice
Situational Conversations
Useful Expressions
Activities
Etiquette Tips for Daily Life
Chapter Ⅳ Food and Beverage Department
Lesson One About the Food & Beverage
Preamble
Lead-in Activity
Practical Practice
Activities
Etiquette Tips for Daily Life
Lesson Two Taking Restaurant Reservations
Preamble
Lead-in Activity
Practical Practice
Situational Conversations
Useful Expressions
Activities
Etiquette Tips for Daily Life
Lesson Three Hosting
Preamble
Lead-in Activity
Practical Practice
Situational Conversations
Useful Expressions
Activities
Etiquette Tips for Daily Life
LessonFour Taking Orders
Preamble
Lead-in Activity
Practical Practice
Situational Conversations
Useful Expressions
Activities
Etiquette Tips for Daily Life
Lesson Five Serving Dishes
……
Lesson Seven Room Service
Lesson Eight Paying the Bill
Chapter Ⅴ Health and the Recreation Club
Lesson One About the Health & the Recreation Club
Lesson Two Beauty Salon
Lesson Three Gym
Lesson Four Sauna Bath and Spa
Lesson Five Swimming Golf and Karaoke
Chapter Ⅵ Other Services in the Hotel
Lesson One Dealing With Complaints
Lesson Two Shopping
附录
